When can CHAMP help?

CHAMP has the answers. Our services are always free and always confidential.

Most insurance plans in New York must follow rules called PARITY for substance use and mental health treatment and medication.

Parity means that health plans must cover treatment for these conditions like any other health problem.

Getting treatment for conditions like depression or substance use disorder should not be harder than for conditions like asthma or diabetes.

You have the right to fight an insurance denial of your treatment or medication?

Your can do this by filing an appeal or complaint!

CHAMP can help investigate and resolve insurance denials and advocate for you and your rights.

Having no health providers available in network or making you wait a long time for an appointment.

Limiting the amount of counseling or treatment you are allowed to get.

Requiring extra steps for getting an appointment that are not required for other medical appointments.

Filing an appeal to challenge the denial of your care.

Filing a complaint with the government agencies that oversee the type of insurer you have.

Reporting the violation to New York’s Attorney General’s Office.

CHAMP can help you find coverage for substance use or mental health concerns.

We partner with community-based organizations across New York so that we know what resources are available near you.

Our advocates can help you enforce your insurance rights by speaking with your insurer and filing appeals, complaints, and reports.